How do I return an item?
With the exception of the following listed items, all purchases made from Radical Firearms carry a five (5) calendar day return period that starts the day of receipt of the order as reported by the delivery service. Within that time, a customer may return items ordered for a full refund (less shipping costs if the entire order is returned) as long as they are unopened and unused. If the packaging has been opened, the items may still be returned however will be subject to a 20% re-stocking fee.
Order(s) cancellations for rifle, pistol or upper builds prior to shipment will be assessed a 10% cancellation/restocking fee.
The following items may not be returned and all sales are considered final.
Prior to returning an item, please send an email to firstname.lastname@example.org referencing the order number and item(s) being returned. Any shipment that arrives without prior notification will be marked "Return to Sender" and returned at the sender's expense.
The customer is responsible for arranging shipping of any returned items. Radical Firearms highly recommends the use of an insured, trackable method of returning products such as UPS or FedEx. Responsibility for products damaged in transit while returning items is the responsibility of the customer, not Radical Firearms . Once the returned item is received, the customer will be notified of the progress of the return.
Returned orders that qualified for free shipping will have the actual cost of shipping deducted from the returned amount